The study on the new generation of eGovernment services has been launched in August 2015 by the European Commission in order to provide an analysis of the new generation of Open eGovernment Services as well as of how the public sector can become an agent of innovation.

The aim of the study is to produce a definition and taxonomy of new eGovernment services, carry out a cost-benefit analysis of 10 representative cases, as well as to define a new scenario of public sector innovation, also to support the implementation of new eGovernment services. In this respect a new wave of public services has emerged, that is collaborative and open in nature. It has become the central tenet of eGovernment policies, but its definition is still fuzzy. There’s the sense of urgency and novelty, but it is still unclear what exactly it is, and the benefits it entails. There have been efforts to capture the complex dimensions of the benefits but we are still far from a robust case for a new generation of eGovernment services. And Open Government is not just a new set of services: it is a new way to innovate public services, more participative and open.

The study, carried out by PriceWaterhouseCoopers, Open Evidence and by the Institute for Baltic Studies, will seek to open up its work to stakeholders throughout the various phases through extensive online engagement.

All people interested in this issue are welcome to join the discussion on Joinup.

You can also post your thoughts on Twitter using the official hashtag #OpenGovServices

Related news:

Open eGovernment Services Study Scenario Workshop – Brussels, May 31 2016
Open eGovernment Services: selection of Case Studies for Cost Benefit Analysis – Progress Webinar on 16th of May 2016
Launch of the Survey on Open eGovernment Services
Open Government Services: definition and taxonomy – 1st Webinar on 18th December 2015