Duration: 2018 – 2020
Consortium: Open Evidence (partner), PPMI, RAND Europe, Politecnico di Milano
Tools: Literature Review, Workshop, Case Studies
Geographical scope: EU27
This study is aimed at better understanding how innovation in the public sector, enabled by Information and Communication Technologies (ICTs), can transform governance systems and how governments can take advantage of emerging and future digital technologies to address systemic problems. The results of the study inform the development of a new conceptual framework for understanding the nature and characteristics of Digital Government Transformation in the EU; the various modes of organization and implementation in different Member States and the social and economic impacts such transformations enabled by ICTs can have on policy-making mechanisms, governance processes and service delivery. This exploratory study inform the European Commission’s ongoing work on the evolution of Digital Government in the EU and contribute implementing JRC research in the area of Digital Government (D-GOV), as part of the flagship project on Digital Transformation and Artificial Intelligence (DT&AI).