The report “Connected, but unfairly treated” published by the European Consumer Organisation (BEUC) is based on the results of the survey conducted by Open Evidence. The survey of 4,929 participants took place in France, Germany, Italy, Lithuania, Poland, Romania, Spain and Sweden during February and March 2023. Areas tackled in the survey include how protected consumers feel in the online world, specific problems they face, the role of influencers or the level of protection for children.
Digital markets have undergone rapid change in the last two decades. However, legislation has struggled to keep pace with technology. Valid questions have arisen about how to keep consumers safe online and ensure the digital world is a fair environment.
With the European Commission embarking on an analysis of consumer law in order to identify potential gaps and need for updates, BEUC commissioned a survey of consumer attitudes across eight EU countries to feed into the Commission’s analysis.